![]() ![]() ![]() ![]() It is no surprise to me that this company is not on the This was the worst experience we have every had with a vendor We went with because the price was less then competitors and that was a huge mistake! When the service technicians arrived they were unaware that they would need a lift to install our new ACIt was downhill from thereWe purchased the UV light as well as a filter for the main AC to avoid putting filters in the rest of the house Those parts were not delivered with the compressor and the ACWe were told that the driver would go pick them up and be right backHe did not return for hours and did not return any of the phone calls that were madeThe technicians were waiting in my garage to complete the workMy husband and I called the marketing representative that wrote up our quote, the managers (Nick), and a COO showed up at our house claiming that he would fix itAfter we talked, I went inside my house and when I came out he was goneThe driver then returned with the parts hours later and with a lift to install the ACThe lift was broken and the technician stated "I hope they don't bring me the broken lift." The driver left and they were still unable to work The technician had to call another service technician in Naples (who was not assigned to work on our project), and ask him to come over and deliver the liftHe arrived at 5pmThe technicians came at 8:30am to installAlthough the technicians did their part, the AC was not back and running until 10:30pmTotally unacceptableNone of the managers took any responsibility and simply stated that they had asked the driver to go to another assignmentNice, that they did that while we were all waiting for them to fix their mistakes at our houseIt was terrible and I strongly DO NOT recommend this company to anyone!! ![]()
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